Most addresses in InterAction are global - they are available to any user who can view the contact. You can also create folder-specific phones and addresses. This means that the information is only visible within the context of the folder.
This is useful if you have information that is only relevant to the contact within the context of the list. For example, the working list for a temporary project might include people who are working at a temporary location. You can use list-specific phones or addresses to record these temporary items.
Folder-specific phones and addresses are available in the Web Client only for working lists, marketing lists, and contact type lists. You can enter folder-specific phones and addresses in other kinds of folders in the Windows Client, but they do not appear in the Web Client.
Once you make a phone, address, or electronic address globally visible, you cannot revert it back to folder-specific visibility.
Why Would I Make Phones and Addresses Folder-Specific?
In general, you should not set phones and addresses as folder-specific. By making a phone, address, or electronic address globally visible, you are choosing to share that information with all users who have access to that contact in any folder visible within the context of the folder. Folder-specific phones and addresses are available in the Web Client only for working lists, marketing lists, and contact type lists. When contacts in users’ collections are synchronized with contacts in the firm collection, only global phones and addresses are compared with those in the users’ collections.