To learn more about a specific ticket, you can view the ticket details.
To view the details for a ticket:
- From By Ticket view (Tools > Data Change Management Tickets - By Ticket), select the ticket in the Inbox then choose Ticket > Ticket Details.
- From the Comprehensive View, choose the More link.
[1] To access ticket details from the Comprehensive View, choose More.
The Notes, Ticket History and Last Edit fields provide useful information about how the ticket has been handled.
Data Change Management Ticket Details
| Field | Description |
|---|---|
| Ticket Number | Each ticket is automatically assigned a ticket number when it is created. |
| Contact | The contact to which the change was made that produced the ticket. |
| Summary | A brief description of the change that was made. |
| Rule Set | The rule set that specified the rule that caused this ticket to be created. |
| Category | The type of change made (contact type, edit, duplicate contact, user request). |
| Status | The current status of the ticket (submitted, review, outdated, completed or notify). |
| Notes | Accessed by choosing the Notes tab. This field lets you enter free-form notes to identify any research done on the ticket. For details see, Creating Notes and Activities for a Data Change Management Ticket. |
| Ticket History | Accessed by choosing the Ticket History tab. This area lists of all of the actions done to a ticket since it was created. |
| Last Edit | Date when the ticket was last modified. This also displays the user who performed the last edit. |
| Create Date | Date when the ticket was last modified. This also displays the user who performed the last edit. |